Our ISO Certification Process
Transparent & Systematic Certification Journey
At NUSTAR Certification and Inspection Pvt. Ltd., we follow a transparent, structured, and internationally recognized ISO certification process designed to help organizations achieve and maintain compliance with applicable ISO standards. Our certification journey covers every stage, from the initial enquiry and application review to audit planning, certification decision, annual surveillance audits, and recertification. With a team of experienced auditors and a systematic assessment approach, we ensure a smooth, impartial, and professional certification experience that supports continual improvement, regulatory compliance, and business credibility.
Enquiry & Communication
Your ISO certification journey begins with an enquiry. Our correspondent team understands your organization's business activities, certification requirements, and management system objectives. We provide complete guidance on the certification process, applicable ISO standards, audit stages, and certification requirements to help you make informed decisions.
Questionnaire
A detailed questionnaire is shared to collect important information about your organization, including business operations, employee strength, locations, certification scope, and existing management systems. This information helps us determine the audit requirements and certification programme.
Application Review
After receiving the questionnaire, our correspondent team carefully reviews the submitted information to ensure all required details and supporting documents are complete and accurate. The review helps confirm the certification scope, organizational activities, and readiness for the certification process before proceeding to the audit planning stage.
Cost Quotation
Based on the submitted information, we prepare a customized ISO certification quotation outlining the certification scope, audit duration, audit man-days, certification fees, and applicable certification requirements. Our quotations are transparent and tailored to your organization's needs.
Contract Signing
Once the application review is successfully completed, both parties sign the certification agreement. The contract defines the responsibilities, certification conditions, and terms for granting and maintaining the certification.
Stage 1 Audit (On-site)
The Stage 1 Audit focuses on reviewing your documented management system, understanding your business processes, evaluating legal and statutory requirements, and assessing your organization's readiness for the Stage 2 Certification Audit. Any observations are communicated for further improvement.
Stage 2 Audit (On-site)
The Stage 2 Audit evaluates the implementation and effectiveness of your management system across your organization. Our auditors verify compliance with the applicable ISO standard, review operational controls, interview personnel, and assess whether the management system is effectively maintained.
Non-Conformance Closure
Where applicable, any remaining non-conformities (NCs) are resolved through suitable corrective actions. Our correspondent team verifies the submitted evidence to confirm compliance before forwarding the audit report for the final certification decision.
Certification Decision
After the successful completion of the audit process and closure of all non-conformities, an independent report review is conducted. Once approved, the ISO Certificate is granted, confirming that your management system complies with the applicable international ISO standard.
Issue of Certificate
Once all audit requirements have been successfully completed and the certification decision has been approved, the ISO Certificate is issued to the organization. The certificate confirms that the management system complies with the applicable ISO standard and demonstrates commitment to quality, compliance, and continual improvement.
Surveillance Audit 1
The first Surveillance Audit is conducted during the certification cycle to verify that your management system continues to operate effectively and remains compliant with ISO certification requirements. This audit also supports continual improvement and ongoing certification validity.
Surveillance Audit 2
The second Surveillance Audit further evaluates the performance and effectiveness of your management system. It confirms that the organization continues to comply with applicable ISO standards while maintaining certification requirements throughout the certification cycle.
Re-Certification
Before the expiry of the certification cycle, a Recertification Audit is conducted to evaluate the continued suitability, effectiveness, and compliance of the management system. Upon successful completion of the assessment, the ISO certification is renewed, allowing the organization to continue demonstrating its commitment to internationally recognized standards.